Privacy Policy
This Privacy Policy explains how Kholoss (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website www.kholoss.com, make a purchase, or interact with us.
We comply with the EU General Data Protection Regulation (GDPR) and Swedish data protection laws.
1. Data controller
Kholoss
Company number: 950426-2495
Registered address: Upplandsgatan 74, 113 44 Stockholm, Sweden
Email: info@kholoss.com
2. Information we collect
We collect personal data that you provide to us and data that is automatically collected through your use of our website. This may include:
Contact details: name, email address, phone number, shipping and billing addresses.
Order information: products purchased, payment details (processed securely via Shopify, Klarna, or PayPal — we do not store card information).
Technical information: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
Communication: any messages or correspondence you send us, such as via email or contact forms.
3. How we use your information
We use your information to:
Process and deliver your orders.
Communicate with you regarding your purchase, returns, or inquiries.
Provide customer support and improve our services.
Send updates or marketing emails (only if you have consented).
Comply with legal obligations such as tax and accounting requirements.
We only process personal data when we have a legal basis for doing so — typically to fulfill a contract, comply with law, or based on your consent.
4. Sharing of personal data
We share your information only with trusted service providers who help us operate our business, such as:
Shopify, which hosts our online store and processes your orders.
Payment providers such as Klarna and PayPal, for secure payment processing.
Shipping and logistics partners, for order delivery.
Framer, used for website design and analytics.
These partners process your data in accordance with GDPR and have appropriate data protection safeguards in place.
We do not sell or rent your personal data to third parties.
5. Data retention
We store your personal information only for as long as necessary to fulfill the purposes described above, or as required by Swedish accounting and tax laws.
You may request deletion of your personal data at any time (see Section 8).
6. Cookies
Our website uses cookies to ensure proper functionality, analyze site traffic, and personalize your experience. You can manage or disable cookies in your browser settings.
7. Your rights
Under the GDPR, you have the following rights:
To access and receive a copy of your personal data.
To request correction of inaccurate or incomplete data.
To request deletion (“the right to be forgotten”) in certain cases.
To restrict or object to processing.
To withdraw consent at any time (for example, for marketing emails).
To data portability, where applicable.
To exercise your rights, contact us at info@kholoss.com
.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY): www.imy.se
8. Data security
Under the GDPR, you have the following rights:
To access and receive a copy of your personal data.
To request correction of inaccurate or incomplete data.
To request deletion (“the right to be forgotten”) in certain cases.
To restrict or object to processing.
To withdraw consent at any time (for example, for marketing emails).
To data portability, where applicable.
To exercise your rights, contact us at info@kholoss.com
.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY): www.imy.se
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the date of the last update clearly indicated.
10. Contact
For any questions about this Privacy Policy or how we process your data, please contact us at:
info@kholoss.com